Download Managing Social Service Staff for Excellence: Five Keys to by Nancy Summers PDF

By Nancy Summers

An crucial advisor for these charged with supervision of nonclinical staffin courses, corporations, and devices inside of social provider organizations

''As a person who has labored in social provider organisations, consulted with countless numbers of them, and who teaches social carrier execs, Ms. Summers understands the problems confronted by means of organisations firsthand. From this adventure she has compiled a considerate and well-organized textual content that identifies the rules of powerful supervision.''
Samuel Knapp, EdD Director Affairs, Pennsylvania mental Association

From the Foreword

The care of sufferers and consumers of social carrier enterprises is more and more being played by means of paraprofessionals or pros with little event. whereas there are numerous books written approximately giving caliber medical supervision, there's little or no on supervising the least skilled frontline nonclinical and medical employees to educate and advertise confident and potent interplay with consumers, and supply employees help and coaching that elevates caliber care, improves task pride, and minimizes employees turnover.

Based on writer Nancy Summers' a long time of operating with bothered social carrier corporations, Managing Social carrier employees for Excellence: 5 Keys to extraordinary Supervision fills this want and provides a variety of rules for securing the easiest take care of these served by way of social provider agencies.

Common difficulties confronted by way of corporations are tested in regards to worker habit and well being, together with employees teamwork, the way to construct fit staff/client relationships, and the id and prevention of regimen disrespect of consumers and their wishes. Diagnostic suggestions are provided for opting for those difficulties, in addition to treatments and prevention courses that may be installed position with out nice expense.

Filled with interviews and diverse case examples, Managing Social carrier employees for Excellence deals a step by step strategy for: developing solid preventive measures to counteract destructive practices that may ensue; constructing powerful dedication and exuberance; and getting again on course after unlucky incidents have taken position

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Extra resources for Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision

Sample text

This is an opportunity to put forward a good foundation for all new workers. In some places, it is a missed opportunity. Harry reported that on his first day, the staff was not expecting him and the person who would be his supervisor was on vacation. He was handed a huge employee policy notebook and asked to sit in the waiting room and initial each section as he read it. He was still there at noon trying to concentrate when many staff members walked out to lunch, entirely forgetting he was there.

4. 5. CHAPTER 3 Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision by Nancy Summers Copyright © 2010 John Wiley & Sons, Inc. Key 3: Build a Support Structure YOUR NEW WORKERS HAVE COMPLETED a thorough orientation in which you have acquainted them with your mission, values, and ethics. It is clear that without support and leadership, workers cannot implement these entirely on their own. Applying the third key to excellence, we begin by looking at the structure that will support employees in carrying out the mission and adhering to the standards you set forth.

If you are implementing these changes with current staff, they will have benefited from working together with you on the mission and values they want to see in place. As noted, the expectations, values, and enthusiasm you generate will need to be encouraged and developed as long as there are employees working to serve your consumers. As the worker moves into the work setting, we turn to how to keep the energy flowing. Now, using the third key, it is time to put into practice those standards, ethics, and goals that define the kind of organization you intend to be.

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