Download Practising Quality Assurance in Social Care (Post-Qualifying by Trish Hafford-Letchfield PDF

By Trish Hafford-Letchfield

This publication focuses particularly on caliber coverage within the social paintings and social care context. Designed for managers and practitioners answerable for caliber coverage and function administration, it utilises conventional theories and seeks to evolve those to fulfill the social care surroundings. The background and history to the advance of 'quality' are tested and the literature and learn reviewed so one can strengthen a conception base. universal functional concerns and dilemmas for managers are explored with a transparent provider consumer concentration all through. utilizing an obtainable sort, this publication allows readers to move studying to their very own distinct settings and roles.

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Extra resources for Practising Quality Assurance in Social Care (Post-Qualifying Social Work Practice)

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As we saw earlier, organisational change and restructuring over the last 20 years have been dictated by the perceived need to reorganise the work for greater efficiency, largely as a symbol of change and progress, with little long-term evaluation of the benefits or the creation of opportunities for emerging professionals to develop their identities within an increasingly controlling management agenda. Managerialist systems have not, by and large, created a climate of trust and enthusiasm or structures which encourage dynamic and imaginative practitioners (Dominelli, 2002).

In this chapter we have been given a brief overview of how quality assurance and performance management systems have been established in social care by identifying the key initiatives and policies that successive governments have put in place as an attempt to ensure that standards of care improve and that social work practice can be scrutinised and regulated. We have touched on ideas about evidence-based practice as being fundamental to developing and achieving outcomes for service users. This has, however, created some tensions between the social work profession and their regulators about what constitutes an evidence-based approach.

Services that empower people and allow them to exercise choice and control over their lives. (Commission for Social Care Inspection, 2006, p9) A preoccupation on the part of many organisations with structures and processes rather than outcomes for users/carers means that barriers to change persist. Commissioning systems set up specifically to meet quality standards can perversely focus principally on inputs rather than on outcomes for people. This affects their capacity to evaluate need and be flexible and innovative in their response.

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