Download The Introduction to the ITIL Service Lifecycle Book by Office of Government Commerce PDF

By Office of Government Commerce

This ebook is brief, available, but very instructive. it's a "must have" for these looking a starting place point ITIL certification.

Show description

Read or Download The Introduction to the ITIL Service Lifecycle Book PDF

Similar operating systems books

Alan Simpson's Windows XP Reloaded Bible

What the ebook covers: makes a speciality of home windows XP performance, this Bible covers the fundamentals (e. g. , navigating your machine) in addition to how you can use the most well-liked net gains, customise the paintings setting, hold and tweak the procedure, and use common thoughts for operating with textual content, numbers, and photos.

Mac OS X

Bei Mac OS X handelt es sich um das jüngste Betriebssystem von Apple desktop. Es unterscheidet sich vom Vorgänger Mac OS nine nicht nur durch eine Vielzahl von neuen Funktionen und durch die neue Benutzeroberfläche Aqua, sondern vor allen Dingen durch die Nutzung von Mach und BSD als foundation für seine Implementierung.

Additional info for The Introduction to the ITIL Service Lifecycle Book

Example text

Those responsible for the design, development and improvement of processes for service management can adopt a process-based control perspective. For those responsible for managing agreements, contracts and services may be better served by a lifecycle-based control perspective with distinct phases. Both these control perspectives benefit from systems thinking. Each control perspective can reveal patterns that may not be apparent from the other. 4 Feedback throughout the Service Lifecycle The strength of the ITIL Service Lifecycle rests upon continual feedback throughout each stage of the lifecycle.

Financial Management calculates and assigns a monetary value to a service or service component so that they may be disseminated across the enterprise once the business customer and IT identify what services are actually desired. Hardware and software licence costs Annual maintenance fees for hardware and software 38 | Service Strategy – governance and decision-making Personnel resources used in the support or maintenance of a service Utilities, data centre or other facilities charges Taxes, capital or interest charges Compliance costs.

The cost and effort of producing and maintaining the catalogue, with its relationships to the underpinning technology components, is therefore easily justifiable. If done in conjunction with prioritization of the BIA, then it is possible to ensure that the most important services are covered first. Service Catalogue Management activities should include: The Service Catalogue has two aspects: Definition of the service Production and maintenance of an accurate Service Catalogue Interfaces, dependencies and consistency between the Service Catalogue and Service Portfolio Business Service Catalogue: containing details of all of the IT services delivered to the customer, together with relationships to the business units and the business processes that rely on the IT services.

Download PDF sample

Rated 4.66 of 5 – based on 48 votes