Download Toyota Under Fire: Lessons for Turning Crisis into by Jeffrey K. Liker PDF

By Jeffrey K. Liker

The definitive account of the 2009-2010 Toyota keep in mind: A case examine for overcoming any administration quandary Toyota less than fireplace, 2011 Shingo Prize Winner, takes you past the headlines and into the places of work and factories of Toyota to bare the reality at the back of the company's hugely publicized and arguable bear in mind of over 10 million cars. Jeffrey Liker, the world's top professional on Toyota tactics and tradition, used to be granted unparalleled entry to the company's structures and other people. the outcome is the main finished account on hand of  what rather caused the difficulty, and the way Toyota administration met the resultant demanding situations to return out stronger-lessons that may be utilized to any administration obstacle in any undefined.

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Edwards Deming. Deming’s ideas are the foundation of the modern quality movement. He taught Japanese managers about the importance of quality and a way of thinking about how to achieve it. Central to Deming’s approach was a radical expansion of the definition of the word customer. Historically, customers were considered to be the end users of a product. Deming taught that “the customer” is also the next stage of a process. Thus, serving the customer in a manufacturing environment meant providing the next step in the assembly line with exactly what it needed, in terms of both quality and volume, at 7 T O Y O TA U ND E R F I R E the exact time it was needed.

GM would get small, highquality cars in its lineup, and Toyota would have a low-risk way to learn how to build its culture in the United States. Given all the uncertainties—the first time TPS had been tried with a unionized American workforce,* the first joint venture between Toyota and GM—NUMMI was a huge risk, and success was by no means assured. The project was supervised by Tatsuro Toyoda, one of Kiichiro’s sons and later president and then chairman of Toyota. As it turned out, NUMMI was a huge success.

Every company and every process is subject to the laws of entropy—things simply degrade over time. That can happen because people grow complacent or because circumstances change and yesterday’s solutions no longer apply in today’s context. For many companies, performance declines as a company grows beyond its founders and their passion. The only way to combat the pervasive disease of entropy is culture—building an organization that constantly renews its commitment to excellence and to its core principles, an organization that can instill those principles and the founders’ passion in each new generation of employees and leaders.

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